Imagine this. A vietnam veteran has cancer and is awaiting a stemcell transplant, when suddenly the insurance company revoked his coverage, revoked because his premium payment was two cents, two cents short. We learned of this story from our Denver station KMGH.
David Muir picked up a phone to get answers and got results.
It’s doctor’s appointment they’ll never forget. Ronald Flanagan,fighting cancer, multiple myeloma, was just moments away from getting a bone biopsy when his wife, in the lobby, heard this.
They told me, well, you know, you don’t have no insurance.
The couple was stunned. Especially because Ron was soon to get a stem cell transplant. Doctors had found a match. But their Cobra insurance coverage they were paying for after his wife was laid off, had suddenly been cut off. All because of a two-cent discrepancy. The last bill, $328.69, Francis paid $328.67.- two cents less by accident. Everybody is very surprised that two cents is enough to do this. And now we’re just pulling teeth and trying to figure out what’s the next step. Today,we called up that Cobra provider, Ceridian.
It’s David Muir at ABC world news in New York. First put on hold,then told by another worker we’d get a call back. And this afternoon, we heard from Ceridian. Could this possibly be true that they wdre dropped over two cents? WE’ve reviewed the situation throughly and to establish facts and we’re pleased to say that we’ve been able to work with the employer and Mr. Flanagan’s Cobra coverage was reinstated. I just got off the phone with his wife and they have not been told that yet. We are n the process of communicating with them. The Flanagan’s confirmed after so much worry over that two-cent error. It’s finally over. What would you say to mr. Flanagan tonight? Would you offer an apology? For what, specifically?
Knowing that ,they were dropped because of a two-cent discrepancy as he waits for a stem cell transplant? We followed the normal processes, which are in complete compliance with the law and the regulations. Mr.Flanagan tells us he’s already been back on the phone with the transplant coordinator telling him he has his insurance back now, trying to get back on that schedule. Diane?